Returns and Exchanges That Get the Money Right

Take back the exact items a customer bought, swap items in one transaction, and issue store credit when there is no receipt, all from the sale in your transaction history. This update is designed for clubs and players who want a better the platform experience — less manual work, more control, and a smoother workflow.

What's Included

Return the items, not an amount: pick which items and how many, and the refund total fills in for you with the item price plus its share of the tax (and the card fee if your club passes those on), so you never under-refund and can never return more than were bought

Exchange in one transaction: start a return, add the replacements from your catalog, and a running Net shows the one number that settles it, cash when the new items cost more or store credit back when they cost less, with the new sale recorded right away

Receiptless returns: no sale on file? Find the member, add what they are bringing back, and issue store credit at current catalog pricing; because a blind return is where fraud hides, it needs elevated permission or a manager PIN and is always recorded

Careful with money by design: every amount is computed on our servers and never trusted from the screen, a return can never exceed what was paid, a double tap can never double a refund or a credit, and a staffer without refund permission is prompted for a manager PIN

It is a club setting you turn on when you are ready and it changes nothing about your existing sales until you do. Included with Point of Sale on every plan with a connected Stripe account

Why This Matters

Returns and Exchanges That Get the Money Right addresses a real need for clubs and players. Take back the exact items a customer bought, swap items in one transaction, and issue store credit when there is no receipt, all from the sale in your transaction history. By building this directly into the platform, clubs and players save time and get a more reliable experience — no workarounds, no third-party tools, no spreadsheets.