Returns and exchanges that get the money right

Return the items, not just an amount

Open any card sale in your Point of Sale transaction history and click Return items. Pick exactly which items are coming back and how many of each, and the refund total fills in for you, the item price plus its share of the tax (and the card fee, if your club passes those on). No mental math, no under-refunding, and you can never return more than were bought. The refund goes back to the original payment, and the row updates right in place, so you never have to reload to see it land.

Swap items in a single transaction

A customer wants a different size or a different product instead of a refund? Start the return, click Exchange for other items, search your catalog, and add what they are taking instead. A running Net shows the one number that settles it: what the customer pays when the new items cost more, or the store credit they get back when they cost less, or an even swap. The returned value is applied as store credit toward the replacements, and the new sale is recorded and shows up in your history right away.

• Pick the items and quantities coming back, then switch on the exchange.
• Search and add the replacement products, and watch the Net update as you go.
• Complete the exchange: the customer settles the difference in cash, or keeps the remainder as store credit.

No receipt? Issue store credit

When someone returns an item with no sale on file, click Receiptless return, find the member, and add what they are bringing back. The credit is priced at your current catalog pricing, shown before you confirm, and issued as store credit to that member. Because a blind return is a place fraud likes to hide, it needs elevated permission (or a manager PIN), and every one is recorded.

Careful with money by design

The amount refunded, exchanged, or credited is always worked out on our servers, never trusted from the screen, so what you see is what settles. A return can never exceed what was actually paid, a double tap can never double a refund or a credit, and a staffer without refund permission is prompted for a manager PIN rather than blocked. Returns and exchanges are a club setting you turn on when you are ready, and it changes nothing about your existing sales until you do.