Refund Automation — Tiered Player Cancellations on Autopilot

Refund Automation — Tiered Player Cancellations on Autopilot

Set a tiered, date-driven refund policy on any league or tournament — '100% by Jun 1, 50% by Jun 15, no refund after' — and player cancellations process the right refund automatically through Stripe Connect. Per-event toggle between fully automated and manual organizer review. Players see the exact refund amount before confirming. Multi-division registrations cancel per-division, not bundle-wide. Platform fees stay non-refundable. Backed by Stripe-compliant Connect refunds, an immutable policy snapshot on every registration row, idempotency at every layer, and a full audit trail. This update is designed for clubs and players who want a better the platform experience — less manual work, more control, and a smoother workflow.

What's Included

Up to 5 cutoff tiers per event with per-tier refund percentages

Per-event automated / manual mode toggle in the create-edit wizard

Policy snapshotted on every registration — later edits don't reach back

Per-division cancellation for multi-division registrations + Team Cup bundles

Platform fees never refunded across all modes (hard invariant)

Multi-select cancel sheet on mobile with live refund preview

Web admin organizer custom-amount refund modal at the participants list

4 email templates (auto-refund processed, manual-mode cancellation requested) for both player + organizer

AI Schema Registry entries: refund_policy + event_refund_summary (read-only)

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Key Takeaway

Refund Automation — Tiered Player Cancellations on Autopilot brings 9 improvements to the platform — streamlining what used to be a manual process into something that just works.

Why This Matters

Refund Automation — Tiered Player Cancellations on Autopilot addresses a real need for clubs and players. Set a tiered, date-driven refund policy on any league or tournament — '100% by Jun 1, 50% by Jun 15, no refund after' — and player cancellations process the right refund automatically through Stripe Connect. Per-event toggle between fully automated and manual organizer review. Players see the exact refund amount before confirming. Multi-division registrations cancel per-division, not bundle-wide. Platform fees stay non-refundable. Backed by Stripe-compliant Connect refunds, an immutable policy snapshot on every registration row, idempotency at every layer, and a full audit trail. By building this directly into the platform, clubs and players save time and get a more reliable experience — no workarounds, no third-party tools, no spreadsheets.

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