See who keeps coming without a membership
Some of the people at your club most often have never bought anything from you but court time. There was no way to find them, so nobody ever asked them.
The list
Everyone who came to your club in a window you choose and holds no membership, ranked by how many days they were actually there, with their email beside the name.
- Four tiles across the top are one-click filters: 10 or more visits, 5 or more, 2 or more, 1 or more. Each number is exactly the set it reveals, so you never have to add them up.
- For a band the tiles cannot express, type it. 3 to 6 visits is usually the most sellable group on the list: people who clearly like the place and have not committed.
- Export the whole thing as a CSV when you want to work it properly.
What counts as a visit
A visit is a day somebody was at your club, so two check-ins on a Tuesday count once. We count event check-ins, court bookings, people brought along on someone else's court booking, lessons, and open play.
A purchase at the till on its own is not a visit, and league nights, tournaments and camps are not counted yet. The page says all of that under the list, because a report that looks complete gets read as complete.
Two things worth knowing before you act on it
- Anyone holding a membership is left off, including one that has expired, been cancelled or been paused. So somebody whose membership lapsed last month does appear here, and they are usually the easiest person on the list to win back.
- Counting changes the question. Check-ins only is who turned up. Sign-ups too adds everyone who registered whether or not they came, which makes the list longer and less reliable for calling people. If your club records no check-ins at all, the report tells you that rather than reporting that nobody came.
The people on it who are not adults
Anyone your records show is a child appears with a shortened name, no contact details and no link through to their profile, whether we know their age from a date of birth or from their family details. That holds in the CSV as well as on the screen, because a spreadsheet is the thing most likely to be forwarded.
Who can see it
Reading it needs both View Reports and View Members. Exporting the CSV needs the export permission on top of those. Nothing to set up, on every plan that carries advanced reporting.